Questions and answers about the Einhell online shop

Credit cards

Paying by credit card is a simple, convenient way of making purchases on Einhell.de. We accept Visa and MasterCard.

Your card will be charged immediately after you have completed your purchase, the shipping will be done according to the shipping information on the item details page. If you return goods, the amount will be credited back to your credit card account.

Maximum protection guaranteed! Via SSL, your credit card data will be encrypted. This process provides a high level of security and ensures your purchase in the Einhell Service Webshop.

Additional security is provided by the 3D-Secure authentication method. Your transaction is protected against abuse by means of an additional security query (SMS TAN with MasterCard and password / PIN with Visa). You can find further information in our FAQ section.

TWINT

TWINT is a mobile payment method that allows you to transfer money easily, quickly and securely. The TWINT app is a prerequisite for paying with TWINT.

To process the payment, select TWINT as the payment method in the checkout. After selecting the payment method, the TWINT app opens on your smartphone and the payment can be confirmed. If you are using a tablet or notebook for the purchase, please scan the QR code that appears on the screen with your TWINT app to confirm the payment.

We will send your invoice/proof of purchase as soon as you have completed your order via the email address you provided at the time of purchase. Unfortunately, the MyEinhell account section does not currently offer the option to download your invoice again separately.

The statutory warranty is 2 years. By additionally registering your products (including Power X-Change batteries) on our website within 30 days of purchase, you can extend the warranty for another year. The warranty for your Einhell PurePOWER Brushless Motor will even be extended to a total of 10 years.*

*This warranty only covers defects in the motor that are due to material or manufacturing flaws.

To register for the Einhell newsletter, click on the link (Sign up now) and enter your email address along with your first and last names. After agreeing to the privacy notice, simply click on the "Submit" button. You will then receive an email with a link to confirm your registration. Once you have completed this confirmation, we will send you our newsletter each month.

If you decide for any reason that you want to unsubscribe from the Einhell newsletter, you can simply click on the link at the bottom of the newsletter or contact our customer service team.

Orders with a value of less than 100 CHF will incur a shipping fee of 8.49 CHF. All orders over 100 CHF will be delivered to the address you specify free of charge.

If you are dissatisfied with your purchased product or there is an issue that makes you prefer returning the item, we kindly ask you to send it back to the following address:

Einhell Schweiz AG
Im Halbiacker 7
8352 Elsau

If your order was delivered by a freight carrier, a pickup must be arranged with the carrier. Please send us an email at [email protected].

The refund is usually processed within 2 weeks.

The delivery time is usually about 2-3 working days.

Once we have handed the item(s) over to the parcel delivery company, we will send your tracking number to you by e-mail. You can easily look up the delivery status on the service provider’s homepage and find out where the shipment currently is.

If you have a customer account you have the possibility to view the details of your order in your customer account under "Order History". Unfortunately, this is not possible for guest orders.

Some tools are offered in our online shop as "Solo" versions, which means that they do not include a battery. This is indicated in the product images and the item descriptions on the product detail pages.

For technical reasons, once your order has been placed, you cannot change it yourself. If necessary, we can handle this for you. To do so, send an email to [email protected] describing exactly what change should be made.

The user-friendly search function helps quickly to find the item you are looking for. You can enter the article number or a portion of the product description. The item(s) is/are displayed on the results page. You can also select Garden, Tools or Accessories on the menu bar and navigate to the item you are looking for.

Once you have decided on the right item, simply click on the shopping cart icon. You can find this icon on every product detail page. After clicking on the icon your shopping cart will open with a notice that the desired item has been added. You now have the option to add more items or to proceed to checkout.

When all the items you want to order are in your shopping cart, complete your order by following the steps below:

1. Open your shopping cart by clicking on the shopping cart icon in the menu bar. In this overview you can also remove individual items from your shopping cart or change the item quantity.
2. Click on the button "Checkout".
3. Enter your data (name, e-mail, billing/delivery address). When you enter your email, the system will check whether you already have an account, and if one is found, the login screen will be shown. Of course, you can also log into your user account beforehand via the "Login" button in the menu bar. If you do not wish your data to be stored, you can continue your order as a guest without logging in.
4. Now select "Shipping costs" as the shipping method. Your shipping costs will be displayed.
5. Select the desired payment method.
6. Finally click on the button "Order with obligation to pay".

As soon as you have completed the purchase, you will receive an order confirmation by e-mail.

Once we have handed the item(s) over to the parcel delivery company, we will send your tracking number to you by e-mail. You can easily look up the delivery status on the service provider’s homepage and find out where the shipment currently is.

For technical reasons, once your order has been placed, you cannot change it yourself. If necessary, we can handle this for you. To do so, send an email to [email protected] describing exactly what change should be made.

This information can be found easily on the product detail page under "Item description".

Do you need more information about an Einhell product you bought some time ago, but the product is no longer available in our online shop? No problem, because you can still find all the information about all your Einhell products on the Einhell Service website (einhell-service.ch).

Frequently asked questions about our products can be found in the FAQ section on the respective product detail page. If you cannot find an answer to your question on our website, you can always contact our customer service team with your request. Our colleagues there will be happy to help you.

In rare cases, products may not appear on our website because they are not yet or no longer available for sale. However, in the latter case, these products can still be found on our Einhell Service website. For items that are not yet available for purchase, we do our best to include them on our website as soon as possible.

The "Spare parts" section on the product detail page includes a link that will take you to the appropriate spare parts and accessories for your Einhell product.

The runtimes for your tool using different batteries can be found on the respective product detail pages.

MyEinhell - the user account for the ultimate shopping experience in the Einhell universe. MyEinhell has the advantage that you can log in to all Einhell online shops with the same username and password.

MyEinhell offers you the following possibilities:

1. Update profile data
2. Change password
3. Carry out multiple authentication for your account
4. View details of current sessions
5. List of activated online shops where you have registered with MyEinhell

In every shop you have linked to your MyEinhell profile, you can of course also view your current orders and their respective status. You can also store different addresses there, which you can retrieve directly for new orders without having to enter them again each time. Additionally, your user profile allows you to register Einhell products for warranty and repair service.

Click the 'Registration' button in the menu bar to go to MyEinhell. In the registration mask you can enter your personal data. Follow the instructions and finally click on the 'Register' button. We will then immediately send you a confirmation of your account opening by e-mail. Please open the email and activate your account by clicking on the activation link. After that, your MyEinhell profile is linked to the online shop.

Please check that you have filled in all fields marked with * and that your entries meet the requirements. Maybe you just made a typo?

Another reason may be that you have previously registered with this e-mail address. Please go to 'Login' and try to log in with this email address and your password.

You can change your password at any time in your user profile in the 'Change password' section. If you have forgotten your password, you can request a new password when you 'Login'. Just click on the button 'Forgot your password?' We will then send you a new password to the e-mail address you provided.

You yourself have no possibility to irrevocably delete your user profile. We take on this task for you. Please send us an informal e-mail to [email protected] with subject 'Einhell Service - delete user profile'.