Procedure in case of service

How it works - your tasks

1. Check if your Einhell product is still covered by warranty. To do this, log into your Einhell account to download the appropriate certificate for your Einhell device or Power X-Change battery under the warranty extension menu item. Alternatively, you can find the warranty certificate in the confirmation email we sent you in the course of the warranty extension. The certificate shows the maximum warranty period.
2. Print out the warranty certificate and provide information about the case of damage. Finally, it is best to make a copy of the completed warranty certificate for your documents.
3. Enclose the completed warranty certificate with the box and pack everything properly. Pay attention to the packaging guidelines of our partner iSC GmbH. Transport damage will be charged to the sender.
4. Register your shipment in the service portal of our partner iSC GmbH and secure shipping advantages. You get the possibility to send your parcel carriage forward as well as a free pick-up service for particularly heavy devices starting from 30 kg. Alternatively you can send your package to our partner iSC GmbH, Eschenstraße 6, 94495 Landau / Isar, Germany.

Further processing - our performance

As soon as your delivery reaches us, a technical inspection will decide whether your device or battery will be repaired or replaced by an equivalent product. Our staff will process your service case as quickly as possible, so that you will soon be able to carry out projects again with your Einhell product.