The Einhell repair service
At Einhell, we always pay attention to the high quality and safety of our tools, but it is still possible that a defect may occur despite thorough checks. So that you can continue working on your workshop and garden projects as quickly as possible, we will support you wherever we can.
Quickly and easily apply for repairs online
Repair by Einhell technicians
Free collection and shipping in the event of a warranty claim
We offer our practical repair and returns service for devices that are no longer within the warranty period. After checking your item, you will receive a cost estimate for the repair of your device in advance. The costs incurred for collection or dispatch will be charged to you together with the repair costs.
Step by step to repair your device
Register or log in as a guest
If you already have a MyEinhell account, simply log in with your login details. If you don't have a user account yet, you can register now or simply log in as a guest.
Submit a repair request
To request a repair, you need to fill in a form with your personal details. Search for the device you want to make a complaint about in our system using the serial number or item number and register it in your request. You then provide further information about the purchase price and date of purchase and describe the problem why you want to make a complaint about the item.
Returning an item
After registering, pack the item and send it back to us. Alternatively, we can also organise a collection for you if it is a larger or bulky item. We will keep you informed about the status of your repair request.
Our service hotline
If you have any questions about the products or technical difficulties, please contact our service team.
Hotline: +41 52 235 87 87
Monday to Thursday: 9:00 am - 12:00 and 1:30 pm - 5:00 pm
Friday: 9:00 am - 12:00 and 1:30 pm - 4:00 pm